Ordering Info

Check your order status

Making sense of your order status

When you place an order with JMC, you will be kept up to date with the status of your order throughout the delivery process. Below is a list of your possible "order status" along with what that means.

Order Status	Description
Payment Processed	Payment was accepted, before we proceed with your order we will have to run a security check against the details you provided. All being well your order should be accepted and items should start to be packed within 24 hours.
Goods In Packing	Your order has been accepted, goods are in stock and you order has been sent to the warehouse for picking & packing ready for shipping.
Order Despatched	Your items have been collected by our courier and you should receive the next working day between 9:00 - 5:30.
Order Complete	This completes your order with JMC, you should now have received your items.
Stock Error	The goods you ordered are not in stock, you will be contacted by a JMC representative to discuss how you would like to proceed.
Cancelled	Your order has been cancelled, either at your request or because it was 'Unauthorized' and we have not received a payment from you.
Deleted	Your order has been deleted from our records.
CC Fraud Rejection	Security at JMC is paramount, therefore we constantly review orders to ensure a secure environment for our customers, this means that we will carry out routine security checks to verify that the details you have supplied are valid. When the details you have provided do not match details held by your bank, your order may not pass our fraud checks, and be rejected and therefor cancelled.
Non PayPal Confirmed Address	At JMC we only ship to "confirmed" PayPal address's. If you place an order and make payment via Paypal, but the address is not a confirmed address, we will not accept the order.